Terms & Conditions

• Payment
• Guarantee
• Cancellation and/or No-Show
• Extra persons in room
• Pet policy
• Check-in
• Check-out
• Breakfast
• Airport shuttle
• Non-smoking alert

Payment:

If not prepaid, guest must pay for the accommodation at the check-in. Cash (EUR) and all major Credit Cards are accepted. For booking prepayment with your Credit Card, please send us filled and scanned authorisation form or contact with receptionist for other possibilities. All additional costs (meals, telephone calls, sauna etc.) must be paid by guest at the check-out, unless otherwise agreed (company agreement etc.)

 

Guarantee:

Unguaranteed bookings are held until 16:00. To guarantee your booking, please provide us with filled Credit Card guarantee form or stamped and signed company guarantee letter. No charges will apply until the day of arrival for standard booking. Prepaid reservations are guaranteed in a booking process by full payment. 

 

Cancellation and/or No-Show:

Standard bookings can be cancelled with no payment 48 hours prior to arrival date. In case of no-show or late cancellation, 100% charges for the first night will apply and the following nights (if any) of your reservation will be cancelled.
Prepaid bookings cannot be cancelled and will not be refunded. To reschedule or modify your prepaid reservation please contact the receptionist.

 

Extra persons in room:

• Children (<10 y.o.) in parents room with no extra bed stays for free.
• Children (>10 y.o.) or adult in room with no extra bed stays for extra 15 EUR.
• Children (>10 y.o.) or adult in room with extra bed stays for extra 25 EUR.

 

Pet policy:

No pets allowed. Hotel cooperates with little animal hotel „Reksa maja.“ For more information please visit www.reskamaja.lv


Check-in: from 14:00; Early check-in: charges may apply. Must be confirmed with receptionist.

Check-out: before 12:00; Late check-out: charges may apply. Must be confirmed with receptionist.

Breakfast: from 7:00 – 10:00; Early breakfast: must be confirmed with receptionist.

 

Airport shuttle:

on request. For airport pick-up, please provide us with your flight details. Shuttle service fee is 5.00 EUR (one direction) + airport parking lot fee (1.50 EUR per half an hour) if applicable.

 

Non-smoking alert: 

In consideration of the comfort and health of our guests, our hotel has a non-smoking policy.
In case you choose to smoke in your room, a cleaning fee of 150 EUR will apply. We provide a smoking area in front of the hotel. Thank you for your cooperation!  

 

If you have any queries or questions, do not hesitate to contact us via phone +371 67702718 or e-mail hotel@hotelmara.lv at any time!